Returns & Refunds — Uncommon Standard

At Uncommon Standard, every product is made to order specifically for you. Because of that, our return policy is a little different than brands that pull inventory from warehouse shelves.

If there's a problem with your order, we'll make it right.

Returns

We gladly accept returns or replacements for items that arrive:

• Damaged
• Defective
• Incorrect due to an error on our part

For all approved returns, return shipping is completely free.

Please contact us within 30 days of delivery to report any issues.

Why We Don't Accept Size Returns

We know ordering apparel online can be a gamble. We've guessed wrong on shirt sizes ourselves.

The difference is that every Uncommon Standard product is printed only after you place your order. There isn't a warehouse full of extra inventory waiting for exchanges. Once your shirt is printed, it was made specifically for you.

If we exchanged every size issue, we'd be paying to print a second shirt, cover additional shipping, and absorb the cost of the original—all for a sizing guess.

As a small independent brand, we'd rather invest those dollars into better products than increase prices for everyone.

Before ordering, please take a moment to review the size guide. If you're between sizes or simply aren't sure, send us an email. We'd much rather help you choose the right size beforehand than have either of us disappointed afterward.

Measure twice. Order once. Your tape measure is cheaper than both of us learning the hard way.

Because every item is made to order, we cannot accept returns or exchanges for:

• Incorrect sizing
• Buyer's remorse
• Change of mind

Refund Processing

Approved refunds are issued to the original payment method after the returned item has been received and inspected.

Please allow 5–10 business days for refunds to appear after approval.

How to Start a Return

Email: uncommonstandardco@gmail.com

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the product

Returns sent without prior approval cannot be accepted.

Return Address

Approved returns are processed through our fulfillment partner, Printful.

Once your return is approved, we'll provide the correct return address and complete instructions.

Fulfillment & Shipping

All Uncommon Standard products are made to order through our fulfillment partner, Printful.

Defective or Incorrect Items

Claims for misprinted, damaged, defective, or incorrect products must be submitted within 30 days of receiving your order.

If the mistake is ours, we'll replace it at no cost to you.

Lost Packages

If your package appears to be lost in transit, please contact us no later than 30 days after the estimated delivery date so we can investigate and assist.

Incorrect Shipping Address

If an incomplete or incorrect shipping address is provided during checkout, the package may be returned by the carrier.

Reshipment fees may apply for address-related delivery issues.

Unclaimed Packages

Packages returned because they were never claimed are held for 30 days. After that period, they are donated to charity in accordance with our fulfillment partner's policy.

European Union Customers

For customers located in the European Union:

Under Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods that are made to a consumer's specifications or are clearly personalized. Since every Uncommon Standard product is made to order specifically for each purchase, this exemption applies.